Privacy Policy

When you use FrostLid Foundation, we may collect the following categories of personal information:

Account Information: Name, email address, phone number, and city when you register or make a contribution.

Payment Information: We process payments through secure third-party payment gateways. We do not store your full card number, CVV, or banking credentials on our servers.

Usage Data: Pages visited, time spent, device type, browser type, and IP address — collected through cookies and analytics tools.

Communications: Messages you send us via email, contact forms, or support channels.

We use the information we collect for the following purposes:

Contribution Processing: To process your contribution, issue receipts, and manage your backer account.

Reward Fulfilment: To deliver your selected rewards, coordinate delivery, and communicate production updates.

Communication: To send campaign updates, production milestones, and support responses.

Platform Improvement: To analyse usage patterns and improve our platform's features and performance.

Legal Compliance: To comply with applicable laws, regulations, and court orders.

FrostLid Foundation does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

• Payment processors (Razorpay, Stripe) to securely process contributions.
• Logistics partners to coordinate delivery of your scooter and rewards.
• Email service providers to send transactional and campaign communications.
• Legal authorities when required by law or to protect our legal rights.

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL/TLS encryption for all data in transit.
• Encrypted storage for sensitive personal data.
• Access controls limiting data access to authorised personnel only.
• Regular security audits and vulnerability assessments.

Despite these measures, no internet transmission is 100% secure. We cannot guarantee absolute security of your information.

We use cookies and similar tracking technologies to:

• Keep you logged into your backer account.
• Remember your preferences.
• Analyse platform usage through tools like Google Analytics.
• Improve our marketing campaigns.

You can control cookie settings through your browser. Disabling cookies may affect some platform functionality.

Under applicable Indian data protection laws and as a matter of our commitment to transparency, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Data portability — request a copy of your data in a machine-readable format.

To exercise these rights, contact us at hello@frostlidfoundation.org.

We retain your personal information for as long as:

• Your backer account is active.
• Required to fulfil your rewards and provide post-delivery support.
• Required by law (typically 7 years for financial records under Indian law).

After these periods, we securely delete or anonymise your data.

FrostLid Foundation's platform is not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered backers at least 14 days before they take effect.

This Privacy Policy was last updated on May 17, 2026.

For any privacy-related questions, requests, or complaints:

FrostLid Foundation — Privacy Team Email: hello@frostlidfoundation.org Phone: +91 99300 88522 Mumbai, Maharashtra, India