FAQ
Got Questions?
Everything you need to know about FrostLid, pre-booking, delivery, and your rewards.
When will I receive my scooter?+
Delivery is estimated within 6–9 months of campaign close for founder edition backers. You'll receive regular updates via email.
Is my pre-booking amount refundable?+
Yes, 100% refundable if the campaign doesn't reach its goal or if you change your mind before production begins.
What does the 5-year battery warranty cover?+
It covers manufacturing defects, capacity degradation below 70% within 5 years, and replacement at no cost.
How does the 30 free services work?+
You get 3 free services per year for 10 years — that's 30 total. Includes regular maintenance, oil checks, and basic repairs.
What is battery swap?+
At partner stations, you can swap your depleted battery for a fully charged one in minutes — no waiting to charge.
Are parts easily available?+
Yes, FrostLid parts are designed for easy availability at low cost through our partner network across India.
Can I customize my scooter?+
Yes! ₹4,999+ backers get a special name/logo/design print on their scooter as part of the exclusive reward.
How do I claim my reward tier perks?+
After your pre-booking is confirmed, you'll receive an email with instructions to claim your reward tier perks.