🌱 Transparent & Fair
Pre-Book Refund Policy
At FrostLid, we value your trust and want your booking journey to feel simple and transparent. Here's how refunds work when you pre-book with us.
5–7Business days for refund
100%Original payment return
24/7WhatsApp support
✅ When You Can Get a Refund
- Cancel your pre-booking anytime before your scooter is allocated or rewards are dispatched.
- If you change your mind early, we'll return your money quickly and hassle-free.
- Refunds are always sent back to the original payment method used.
⏱ How Long It Takes
- Once your cancellation is approved, refunds are processed within 5–7 business days.
- We'll keep you updated at every step so you know exactly when to expect your amount back.
⚠️ When Refunds Aren't Possible
- After your scooter has been allocated or rewards have been shipped.
- For customized rewards such as personalized merchandise.
- If booking details provided are incorrect and cause processing delays.
🔄 Other Options
- Instead of a refund, you can transfer your booking to another FrostLid model (subject to availability).
- If your preferred model isn't available, we may issue a store credit for future use.
📞 How to Request a Refund
Simply reach out to us through any of the following:
Please share your Booking ID, registered mobile number, and reason for cancellation — we'll take care of the rest.
🌟 Our Promise
We're committed to making your FrostLid experience smooth, eco-friendly, and worry-free. By keeping our refund rules clear, we ensure fairness for all customers while staying true to our mission of sustainable mobility.